How much time does is take to deliver my order?

The average delivery time is within 7-15 days for Free ECO Shipping. The average delivery time is within 5-10 days for Express Shipping.

When will I receive my order?

Depends on your location and shipping method you select when purchasing.

Is paying for my order secure?

Absolutely, we use state of the art SSL security allowing you to pay using all payments methods available at Gentcreate without any issues.

Do I pay taxes if I order within the EU?

No, IOSS/taxes is covered from our side.

Can I get a discount on my order?

Of course! Simply subscribe to our Newsletter and we will send you an e-mail when a promotion is active.

Are all packages Eco-Friendly?

Yes, at Gentcreate we make sure and the zipper bags, boxes & product tags are eco-friendly & cruelty-free.

How do I track my order with Gentcreate?

Simply open our TRACK ORDER page and ENTER your tracking number, there you will see the exact whereabouts of your order during transport ( Keep in mind delays of up to 3 days in updating the tracking information can happen ).

I received a product and want a refund for any reason, how can I do that?

You can receive a FULL refund for up to 30 days after receiving the product, simply contact us through our CONTACT US page to request a refund and we will help you in obtaining it.

I want to return my item and order another product.

Simply reach out to us through our CONTACT US page we will help solve any issue you have and help you with your return or refund claim.

I want to work as an affiliate marketer for Gentcreate, how can I do that?

We are happy to hear you are interested! Open our AFFILIATE MARKETER PAGE and register, start generating your links & share them with potential buyers. When someone buys an item through your link you will earn a commission!

I want to be an influencer & brand ambassador for Gentcreate, how do I start?

Excellent news! At Gentcreate we are always happy to recruit new influencers, simply CONTACT US & we will start the influencer onboarding process from there.

I want to buy more than five products, do I get an extra discount?

Yes! Use the coupon code: HUGENT upon checkout and get 15% OFF your order!

Where are Gentcreate products made?

At this moment in late 2021, we have more than fashion designers in more than five countries creating our products, countries are as follows: Sweden, United Kingdom, Greece, China & Serbia.

I want to donate money towards your ecological & sustainability mission, how can I do that?

Thank you so much for your consideration! At this time we only allow donations when purchasing an item, so if you'd like to move along with that process, you may donate through the check-out process.

Are the materials used in Gentcreate products vegan friendly & cruelty free?

We can safely say our products are 100% cruelty free, animal testing free, however, not all products are vegan friendly or made from 100% recycled materials. At Gentcreate we are moving towards the direction of making all our products vegan friendly & made from 100% recycled materials. Be sure to check the product description to see if it's vegan friendly or not.

I still have unanswered questions.

Don't worry! Our support team is always ready to assist. Please contact us at support@gentcreate.com

שאלות נפוצות | GENTCREATE - קהילת רבותי, בלוג וחנות

אנחנו יכולים לומר בבטחה שהמוצרים שלנו הם 100% ללא אכזריות, ללא ניסויים בבעלי חיים, עם זאת, לא כל המוצרים ידידותיים לטבעונים או עשויים מעור טבעוני. אנו מוכרים גם מוצרים העשויים מעור אמיתי, עם זאת, העור נוצר בר קיימא ובתהליך נטול אכזריות.