Track Your Order

Enter your order number (it starts with # and is in your confirmation email) with the email address you ordered with, or the tracking number from your shipping email. New orders usually appear here within two hours.

Most orders leave us within 1 to 4 business days, or 2 to 5 when personalized. US orders typically arrive 9 to 17 days after you order (personalized, 10 to 20). Once your order is found, this page shows an estimated delivery window for your country.

We show the steps that matter: placed, prepared, shipped, on its way and delivered. The detail in between does not change when your package arrives, so we leave it out.

Packages are scanned at a few key points, and quiet days between updates are normal while a package travels. If the estimated window passes, write to support@gentcreate.com with your order number.

Look in your mailbox, around your door and with your neighbors. If it still hasn't turned up by the next day, write to support@gentcreate.com with your order number and we'll ask the carrier to trace it. If it is lost, or still hasn't reached you 30 days after your order, we send a new one or refund you, whichever you prefer.

Once an order has shipped, the address can't be changed, but write to support@gentcreate.com with your order number and we'll ask the carrier what is possible. Before it ships, we can usually change it.