- When you make an order we start processing your order right away.
- Processing may take up to 1-4 BUSINESS days.
- After processing is done, we ship your order on the same day.
- For shipping, you can choose between the available options for your region.
INFORMATION ABOUT THE SHIPPING PROCESS & TAXES
For certain custom-made items, it takes a bit more time to create the item especially for you, in which case processing may take up to 2-5 business days.
For our U.S.-based customers, there are no additional fees when ordering from Gentcreate.
For customers within the European Union, we will cover import taxes from our side. You will not be required to pay for any import taxes.
However, customs and duties can vary widely in your region, so please check with your local customs agency for more details before you place an order.
HOW DO I TRACK MY ORDER?
After we ship your order, you can track it here at all times - TRACK ORDER
ABOUT GENTCREATE PACKAGES
We wrap all ordered products inside biodegradable packaging.
FOR RETURN & REFUND ISSUES REGARDING OUR SHIPPING POLICY
In cases where a package is damaged during freight, Gentcreate will offer to replace the product if damaged, however, most of our products are not fragile, consequently this will be a rare occassion. In this rare scenario, the package should be returned to any of our warehouses, and after a quality check confirmation, we will re-ship the order.
In cases where a customer asks for a refund due to shipping time being unexpected ( delayed ) we will not be able to issue a refund due to that factor as the shipping time is approximately written according to the latest data issued by the courier themselves.
Please refer to our return and refund policy for more information.