Contact

Contact GENTCREATE

The quickest way to reach us is live chat. For anything about an order, the support form goes straight to our customer care team.

Need help with an order? Start a live chat, or send the support form with your order number. Creators, marketing, partners and investors: each team's email address is below.

Start a live chat Send the support form

Live chat is open 24/7. Email support answers Monday to Friday, 9am to 5pm Eastern Time.

A man opens a navy crocodile-embossed GENTCREATE wallet and looks at its card slots

Customer care

The fastest ways to get help

Fastest
Live chat
Open 24/7. Chat with us from any page: the chat button sits at the bottom of the screen.
Start a live chat
Orders
Support form
For delivery, returns, a damaged piece or a question about your order. Add your order number and we'll find it.
Send the support form
Delivery
Track your order
Where your package is now, with an estimated delivery window.
Track your order

Support

Send us a message

Customer care for orders, delivery, returns, personalization and our pieces.

Before you write

Have your order number to hand: it starts with # and is on your confirmation email
For a damaged piece, a photo of it and of the packaging helps
Writing again? Reply on the same email thread so the history stays together

Email

Email the right team

Each address goes to the team that can help. Customers get the fastest answer by chat or the support form.

Customers
Customer support
Orders, delivery, returns, personalization and questions about our pieces.
support@gentcreate.com
Creators
Influencers and affiliates
Creator applications, the affiliate program, PR packages, review units and paid UGC.
affiliate@gentcreate.com
Marketing
Marketing
Marketing questions and marketing partnerships.
marketing@gentcreate.com
Management
Partnerships and investors
Business partnerships, investors, retail and wholesale, and anything for our management team.
info@gentcreate.com

Questions about contacting us

How do I contact GENTCREATE customer service?

Start a live chat from any page, or send the support form on this page. You can also email support@gentcreate.com.

When does the team answer?

Live chat is open 24/7. Email support, including the support form, answers Monday to Friday, 9am to 5pm Eastern Time; messages sent on the weekend are answered from Monday, in the order they arrived.

How do I track my order?

Enter your order number and email on the order tracking page. It shows where your package is and an estimated delivery window.

Can I change or cancel my order?

Write to us as soon as you can, by chat or the support form, with your order number. Once a piece has been personalized or has shipped, a change may not be possible; we'll tell you what can be done.