Refund Policy

We have a 30-day return policy, which means you may request a refund for up to 30 days after receiving your item.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you wish to contact for a refund, simply send us an e-mail and IMPORTANTLY - Picture of the item with the issue ( Damaged/Not what you wanted or else) at info@gentcreate.com


You can always contact us for any return question at info@gentcreate.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged , so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.