Customer satisfaction is absolutely a crucial mission for Gentcreate in a very uncommon event where you are looking to receive a refund or return a product, we will be happy to promptly assist you and solve the issue.
We have a 30-day return policy, which means you may request a refund for up to 30 days after receiving your item.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you wish to contact for a refund, simply send us an e-mail and IMPORTANTLY - Picture of the item with the issue ( Damaged/Not what you wanted or else) at info@gentcreate.com
You can always contact us for any return question at info@gentcreate.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged , so that we can evaluate the issue and make it right.
Exceptions
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We offer FREE ECO SHIPPING for all orders
As we value your time, we try to expedite the processing time to a minimum.- When you make an order we start processing your order right away.
- Processing may take up to 3 BUSINESS days.
- After processing is done, we ship your order on the same day.
- For shipping, you can choose between two methods ECO Free Shipping and ECO Express Shipping.
About GENTCREATE Packages
We wrap all ordered products within biodegradable packaging.
How do I track my order?
After we ship your order, you can track it here at all times - TRACK ORDER
Information About The Shipping Process
For certain custom made items it takes a bit more time to create the item especially for you, in which case processing may take up to 5 business days.
Customers are solely responsible for payment of all duties, import taxes, and brokerage fees.
These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a specific order or item.
Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.