Customer satisfaction is absolutely a crucial mission for Gentcreate in a very uncommon event where you are looking to receive a refund or return a product, we will be happy to promptly assist you and solve the issue.

We have a 30-day return policy, which means you may request a refund for up to 30 days after receiving your item.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our return and refund policy does not include hand-made products, for these items we will not be able to issue a refund.

In cases where a customer asks for a refund due to shipping time being unexpected ( delayed ) we will not be able to issue a refund due to that factor as the shipping time is approximately written according to the latest data issued by the courier themselves.

If you wish to contact us for a refund, simply send us an e-mail and IMPORTANTLY - A picture of the item with the issue ( Damaged/Not what you wanted or else) at support@gentcreate.com

You can always contact us for any return questions at support@gentcreate.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned more specifically custom products (such as personalized items where the customer has requested unique branding). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.