Customer satisfaction is absolutely a crucial mission for Gentcreate in a very uncommon event where you are looking to receive a refund or return a product, we will be happy to promptly assist you and solve the issue.
We have a 30-day return policy, which means you may request a refund for up to 30 days after receiving your item.
To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our return and refund policy does not include hand-made products, for these items we will not be able to issue a refund.
In cases where a customer asks for a refund due to shipping time being unexpected ( delayed ) we will not be able to issue a refund due to that factor as the shipping time is approximately written according to the latest data issued by the courier themselves.
If you wish to contact for a refund, contact us via the online contact form or send us an e-mail.
IMPORTANT - When contacting, add a picture of the item with the issue ( damaged during transport/defective) at info@gentcreate.com
You can always contact us for any return question at info@gentcreate.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
Exceptions
Certain types of items cannot be returned more specifically custom products (such as personalized items where the customer has requested unique branding). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Product Discrepancy
Most of these products at Gentcreate are handmade, meaning that they may have some discrepancies, such as a slight color discrepancy, patina or a size discrepancy.
Refund Postage, Logistics & Expenses
Unless in the case of damaged goods, all return shipping costs, choice of shipment company, choice of package fall within the customers' responsibility and discretion.
